Guides / Service

Technicians, step by step

The technician list is your field team. Keep each person's skills, base location and daily visit limit here so jobs go to the right person.

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Add a technician

When someone joins the field team.

1

Click + New Technician

On the Technicians page, top right. The form says Add a field technician to your team.

The Technicians page with + New Technician marked 1
2

Type the Full name

The only required field. Phone and Email sit next to each other below it.

The Full name field filled in, marked 2
3

Write the Skills / specialisations

Free text, for example HT motor rewinds, bearing replacement. It is shown as tags on the technician's page.

The Skills / specialisations box filled in, marked 3
4

Type the Base location

Under Field settings. For example Hosapete workshop.

The Base location field marked 4
5

Set Max visits / day

The most jobs the technician can take in a day. The list uses it to show free slots.

The Max visits / day field marked 5
6

Click Save

Cancel leaves without saving.

The Save and Cancel buttons, Save marked 6

Check who is free and what they can do

When you are choosing who to send.

1

Read the four counts

Active today, On leave, Slots used and Slots free sum up the team.

The four counts above the technician list, marked 1
2

Click Open → on a technician

The list shows location, status (Active or On Leave), the free slots today as a fraction such as 4/4, and the visits this month.

A technician row, marked 2
3

Read the Skills

On the Overview tab, skills are shown as tags. Certifications is the card below.

The Skills card on a technician's page, marked 3
4

Click the Schedule tab

A month calendar for this technician. Use the arrows to move between months.

The Schedule tab marked 4
The month calendar on the Schedule tab

See it on your own data.

Twenty minutes on a live workspace, with your files and your team.