Guides / Sales

Quotations, step by step

Make a priced offer for an account, then open it, send it and revise it when the customer asks for changes. You end with a quotation that carries its own number, versions and PDF.

Want the full chapter? Solution Guide, chapter 2: Sales and tenders (PDF) · All documentation

Create a quotation

Use this to price work for an account and keep it as a draft.

1

Click + Create quote

Open Quotations from the Sales menu. The button is at the top right of the page.

The Quotations page with the + Create quote button marked
The button sits above the view switcher.
2

Click Select → on Quotation

You see three offer types: Quotation, Technical Offer and Budgetary Offer. Choose Quotation for a full priced offer.

The New Quotation page with the Quotation card marked
Technical Offer has no prices. Budgetary Offer has the same fields as a Quotation.
3

Choose the Account

Pick the customer in ACCOUNT. A tag such as Direct customer appears under it. The account is the only required field.

The Account field with an account chosen
The list shows every account in the workspace.
4

Choose the Contact

Open CONTACT and pick the person who receives the offer. The list shows contacts of the account you chose.

The Contact field filled in beside the Account field
The field says "Choose account first" until an account is set.
5

Type the Quote name

Write a short name for the job. Quote ID says "Assigned on save"; Date and Valid until are filled for you.

The Quote name field filled in
Change the dates if the offer should run longer.
6

Write the Scope of work

Describe what you will do in the box under SOW 1. Use B, I and the list buttons to format it. + Add SOW adds another block.

The Scope of work editor with its toolbar
You can also link a SOW template.
7

Type the line description

In PARTICULARS, type what you are selling on the first line. From catalog under it picks an item from your products instead.

The first line of Particulars with a description typed
8

Pick the UOM

Choose the unit of measure, for example Nos, Job or Set. CATEGORY next to it is optional.

The UOM selector on a quotation line
9

Enter QTY and RATE (₹)

Type the quantity and the rate. DISC % gives a discount on this line only. AMOUNT is calculated for you.

The quantity, rate and discount fields on a line
Use + Add line for more lines, + Add group to group them, or Add option for an alternative.
10

Set the Discount

In the SUMMARY panel choose % or ₹ and type the discount for the whole quote. The amount is taken off at once.

The Discount field in the Summary panel
11

Enter the GST %

Type the tax rate. The summary adds a GST line and shows the Grand total.

The GST percentage field in the Summary panel
GST is optional.
12

Click Save as draft

This keeps the quotation as a draft with its number. Send to customer below it is marked "Coming soon" on this form; send from the saved quotation (see the next flow).

The Actions panel with the Save as draft button marked

Open a quotation and send it

Use this when a quotation is ready to go to the customer.

1

Click List

On the Quotations page, use the view switcher. List shows one row per quotation with its number, age, value and status.

The view switcher on the Quotations page with List marked
The other views are Field, Lanes and Flow board.
2

Click Open on a row

Point at a row. Open and Copy appear at the right end. Click Open.

A quotation row with the Open button marked
3

Click the status chip

The chip next to All quotations shows the status. Click it to see the choices: Draft, Pending and PO Received. Pick one to change the status.

The status chip with its menu open
Your workspace can use its own status names.
4

Click More

The menu has Download PDF, Download CSV, Adapt layout, Copy quote, Create standard quote, Email quote and WhatsApp.

The More menu with its actions
5

Click Email quote

A dialog opens with the subject and message already written. The quote PDF is attached for you.

The Email quote dialog
6

Type the address in TO

Enter the customer email. Edit SUBJECT and BODY if you want.

The To field of the Email quote dialog
If Gmail is connected and the subject matches the customer's email, the send joins that thread.
7

Click Send email

The email goes out with the PDF. Use Cancel to close the dialog without sending. WhatsApp in the same menu is the other way to send it.

The Send email button marked

Change, revise or copy a quotation

Use this when the customer asks for changes or you need a similar quote.

1

Click Edit quote

This opens the quotation in the same form you used to create it. Change lines, prices or text and save.

The Edit quote button on an open quotation
2

Click Versions · 2

Each revision is listed with its reference, status and date. Here Rev 1 is current and Rev 2 is QT-2026-0013-R2.

The Versions tab with two versions listed
The number in the tab is the count of versions.
3

Click Create new version

Use this to answer a change request without losing what you sent before. The new version gets an -R reference.

The Create new version button marked
4

Click Copy quote

In More, choose Copy quote to start a new quotation from this one, for example for another account.

The More menu with Copy quote marked
Copy is also on every row of the list.

See it on your own data.

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