1
Open the case at the Inspection stage
On the case page, the stage bar shows Inspection as the current stage. The Inspection report card is below the bar.
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Write and send an inspection report
When the technician has looked at the equipment.
2
Click Edit
On a report that is already saved as Draft saved, Edit opens the form. A new report opens the form straight away.
3
Write the Findings
What the technician found. This box is required.
4
Write the Recommendations
The repair actions you recommend. This box is required.
5
Enter the Estimated cost
The field is named Estimated cost (₹, optional). Leave it empty if you do not have a figure.
6
Add the Inspection photos
Click Add more photos (Add photos on a new report). On a phone, choose Camera to shoot or Photos to pick from the gallery. Each photo can be up to 10 MB.
7
Click Save draft
Keeps the report as Draft saved. The customer sees nothing yet.
8
Click Send report to customer →
Under the button, a note says it marks the report as sent and that no email is delivered yet.
9
Or click Skip report — Create Quotation
Use it when you do not need a report and want to go straight to a quotation.
The report has no checklist: it is free text for findings and recommendations, one cost figure and photos. For the rest of the case, see Cases.